First Call Formula

Run the first client call without feeling sales-y.

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Run the first client call without feeling sales-y.

A recorded workshop and a workbook on the one call that decides whether a project happens: how to qualify it, scope it, and get the proposal signed.

Let's get something straight: we are not great sales folks. We don't want to be. We just want to bring in enough business to live the life we want, and have time left over to do the things we love. Craft is the priority.

So we never had the patience to drill negotiating techniques. What we needed was a shortcut... a way to run that first call well enough to make a good impression, understand what the client actually needs, and get the proposal signed and processed. That's the First Call Formula. It's the one we follow every time, and it works.

It's a softer approach than most sales training. Less about performance, more about making a connection.

What's inside

  • Why most creatives blow the first call without realizing it
  • How to uncover what the client really values (it's rarely what's in the brief)
  • How to scope smarter so you stop undercharging
  • The questions that make clients trust you right away
  • The exact flow we use to qualify, scope, and close creative projects
  • The workbook: the full call structure, roleplay personas, and prompts to practice diagnosing scope on the fly

How to use it

Watch the workshop straight through once. Don't multitask. The biggest shifts come from seeing the full flow in context. Then download the worksheet, rewatch the examples while you fill it in, and run the roleplay. Solo, or with a friend. The reps matter more than the theory.

Then use it on your next real lead. The goal isn't perfection. It's clarity. Each call gets cleaner, faster, and more confident.

This is the same material we teach inside Maker Division, pulled out so you can get a win right now. No pressure, no paywall.

Asking better questions won a $12.5K project.

A former colleague reached out, knowing I had pivoted to working independently … I took the time to ask and answer a lot of questions. This showed them I was more interested in getting them where they wanted to go than just trying to make a buck … Scoped for $12.5K.

Jon Dufau
Graphic Designer & Art Director
Cold outreach landed a dream client.

I landed a project for a dream client through cold outreach, and I deeply believe the capabilities deck helped me with it … I had contacted this band's manager a couple of years before, but I didn't make much of an impression then … Through this project, I'm learning to feel like a businesswoman.

Francis Moricete
Illustrator & Graphic Designer
A $10K job was a pipe dream. Now $15K is my minimum.

I just finished the discovery workshop. I'm scrapping my template and starting over. This is the best format for discovery I have ever come across. This is going to singlehandedly revolutionize the way I do this with my clients. I'm incredibly grateful, thank you!

Spencer Hopkins
Brand Strategist
Make Shit—Show People—Share The Process—
Make Shit—Show People—Share The Process—
Make Shit—Show People—Share The Process—
Make Shit—Show People—Share The Process—
Make Shit—Show People—Share The Process—
Make Shit—Show People—Share The Process—

Maker Division shares case studies, strategies, and student results for educational purposes only. These outcomes are not typical and do not guarantee your success. Maker Division’s team includes experienced business owners, creatives, and educators, and your results will vary based on your background, effort, experience, and application of the material. We do not track or publish average results due to the sensitive nature of creative business performance and the wide range of student goals. We cannot guarantee that you will make money, book clients, or grow your business using our strategies whether applied specifically or generally. We do not offer business, financial, legal, investment, tax, or other professional advice. All content is provided for informational purposes only. Any use of our content, ideas, or materials without express written permission is prohibited.